Call Center Manager
The Crisis/211 Lines Call Center Manager’s primary responsibility is ensuring optimal staff coverage for smooth workflow in the call center while overseeing the day-to-day functioning of the programs. This includes scheduling (or overseeing) staff for shift coverage, training and mentoring staff while conducting both database compliance review (caller data) and supporting quality assurance. They report to the Director of Programs and/or Executive Director and work collaboratively with other team
Contra Costa Crisis CenterCommunity Disaster Resource Manager
The Community Disaster Resource Manager is a full-time, benefited, non-exempt staff position. This role is crucial for overseeing the agency's disaster preparedness initiatives, particularly in collaboration with the Access and Functional Needs (AFN) community during Public Safety Power Shut-off (PSPS) or All Hazard events and service providers throughout Contra Costa County. Additionally, this position will collaborate closely with program managers and supervisors to foster a cooperative work environment,
Contra Costa Crisis Center